We ship all of our  in-stock orders USPS 2-3 day priority mail at a flat rate of $6.95  Orders placed prior to 9:00am Pacific Time, will be processed that business day. All Orders placed after 9:00am Pacific Time, will be processed on the next business day.

 

FREE SHIPPING INFORMATION

 

All orders that qualify for free shipping will be shipped USPS 2-3 day priority mail at no cost to the customer.

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WEB STORE RETURN POLICY

 

If you are not satisfied with your purchase, simply ship back your item to The Athletic Wearhouse within 15 days of your purchase. Credit will be issued to the original form of payment for a full refund of the purchase price minus any shipping charges. In the event the item has been received damaged, defective out of the box, or the incorrect item was shipped, shipping charges will be refunded.  Items must be returned in new and unused condition, include all parts and accessories, and be in the original vendor packaging. The Athletic Wearhouse's Sievert's Standard Return Policy does not apply to all items. For a list of exceptions and instructions on how to return, please refer to our Return Exceptions.

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To ensure a full credit, returns must be accompanied by the original sales receipt or packing slip.

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For additional assistance call 1.619.952.6207 and one of our customer service agents will be glad to recommend alternate return options that may be available.  Please note that The Athletic Wearhouse reserves the right to refuse any returns if they do not meet our return requirements.

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RETURN EXCEPTIONS

 

Our standard return policies do not apply to all items. Exceptions to our standard return policies and instructions on how to return these particular items appear below.

Customized / Personalized Products and Autographed Collectibles: All sales are final for customized products and autographed collectibles. These items cannot be returned. If an error occurred in your order process or packaging, please contact a Customer Service Specialist at 1.619.952.6207.

 

Bats/Golf Clubs/Lacrosse and Hockey Sticks, Shafts and Heads: Once packaging has been removed, returns and exchanges are the responsibility of the manufacturer. Please refer to your product documentation and contact the Manufacturer directly regarding these issues.

Per discretion of the manufacturer the warranty may be found void if item was determined to be abused or altered in any way.

 

Please have the following information readily available before calling manufacturer for return authorization:

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• 1. Model Number

• 2. Proof of Purchase

• 3. Date Purchased

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RETURNING AN ITEM

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• 1. Pack new and unused items securely in the original item packaging, whenever possible including all paperwork, parts and accessories.

• 2. Include the Reason for the return inside the return packaging.

• 3. Remove all extra labels from the outside of the package

• 4. Do not use Original Manufacture Product Wrapping as shipping packaging to ensure a full refund. Place all returns into proper postal shipping packaging.

• 5. Ship all returns to the below address:

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The Athletic Wearhouse
Returns Department
9971 Campo Road, Ste: D
Spring Valley, CA  91977

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DAMAGED, DEFECTIVE OR INCORRECT ITEMS SHIPPED

 

If you receive item(s) that have been damaged in transit, defective out of the box or an incorrect item, save the shipping carton and contact a The Athletic Wearhouse Customer Service Agent for immediate assistance at 1.619.952.6207. Our customer service team will provide you with a prepaid return label. Customers will be refunded in the original form of payment for the purchase price as well as any applicable taxes and shipping costs.

Please note if you do not contact customer service and ship to the return center, you are responsible for all return shipping charges.

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The Athletic Wearhouse reserves the right to refuse refunds on any product returned damaged, defective, or incorrectly shipped if deemed not damaged, not defective, or correctly shipped and Return Fees may be subtracted from your refund.

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MANUFACTURER'S WARRANTIES

 

Many of the products that are sold on The Athletic Wearhouse.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.

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IN STORE RETURNS

 

For products purchased at our retail store please call for return policy and information.

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